Terms and conditions

Terms and conditions

This Agreement is concluded between SC Brava Interteam Consulting SRL, hereinafter referred to as “BookToursRomania.com” or “Supplier,” located at Bucharest, 3-5 Poligrafiei Ave, 1st District, Romania 013704, and Mr./Mrs./Ms.____________________, residing at: ____________________, passport/ID number.____________________, telephone number: _________________, hereinafter referred to as “Customer.” This Agreement sets forth the terms and conditions between BookToursRomania.com (Supplier) and the individual (Customer) purchasing private guided tours and travel services.

Overview

We kindly ask the Customer to carefully read the following terms and conditions before making a booking. By accepting these terms, the Customer agrees to abide by all the following provisions. BookToursRomania.com provides tour packages and travel services through the website BookToursRomania.com, considered a communication and payment processing system connecting the Supplier and the Customer.

The Customer is responsible for providing accurate and complete information during the booking process, and any consequences arising from incorrect details are the Customer’s responsibility.

Services Provided

BookToursRomania.com offers tour packages in Romania, developed as generic itineraries with specific characteristics. Additionally, customized tours throughout Romania are available for individuals, couples, families, and small groups.

The Customer will be assisted by a professional qualified tour guide & driver during the tour.

The Supplier organizes the tour based on the days and opening hours of the visited attractions. Please note that unforeseen circumstances (e.g., private events, maintenance works) may lead to attractions being closed, and BookToursRomania.com cannot be held responsible in such cases. While the Supplier makes efforts to accommodate special requirements (e.g., hotel rooms, car features), it does not guarantee fulfillment of all such requests.

Custom Tour Request Process

Custom tour requests can be made via phone (+040727032945), website contact form, email (office@booktoursromania.com), or the “send inquiry” button on tour listings. BookToursRomania.com aims to respond within 2 working days. Upon availability, BookToursRomania.com will send a proposed itinerary and quotation to the Customer for approval or disapproval via email.

Online Booking Process

The booking process for our tours is designed to be user-friendly and convenient. To initiate your reservation, please select the desired tour from the available options on our website. Once you have chosen your preferred tour, kindly check the availability by selecting an available date from the interactive calendar provided on the respective tour page.

After confirming your chosen date, a pop-up window will appear, allowing you to specify the group size and provide essential details, such as your name, pickup location, and the names of all travelers joining the tour.

Next, you will be prompted to select your preferred payment method.

Should you wish to secure your reservation with a deposit, kindly tick the box labeled “Book now for only €100 deposit!”

Alternatively, if you prefer to pay in full, kindly leave the box unticked.

Please proceed to enter your card details to complete the payment process securely through our online payment system, ensuring the confidentiality and protection of your personal information.

Upon successful payment, we will send you a confirmation email within 24 hours, confirming your selected tour dates.

In the unlikely event that we are unable to confirm your chosen dates, rest assured that we will promptly process a full refund for your payment.

Reservation and Payment Terms

After accepting the final itinerary and quote, the booking must be secured. To confirm your reservation, a deposit of 100 EUR will be required at the time of booking. This deposit is fully refundable if you need to cancel your tour 14 days or more before the scheduled arrival date.

The deposit can be paid online via credit card or by bank transfer.

The full payment for your tour will be due 20 days before the scheduled arrival date.

The final installment can be paid online with a credit card at least 14 days before arrival or by cash on the first day of the tour. Failure to pay the final installment as scheduled may result in cancellation.

Tour prices exclude charges for passports, visas, excess baggage, trip cancellation or interruption, insurance, transportation not included in the itinerary, optional tours, food, and beverages unless specified in the itinerary.

Cancellation Policy & Refunds

Cancellations must be made in writing via email to office@booktoursromania.com. The following cancellation charges apply for cancellations made by the Customer:

• Cancellations made 14 days or more before the scheduled arrival date: The tour will be fully refundable, and the deposit will be returned to you in its entirety.
• Cancellations made less than 14 days before the scheduled arrival date: A cancellation fee of 20% of the total tour value will be charged. The remaining 80% of the tour value will be refunded to you.

The Supplier is not obligated to refund non-recoverable upfront costs, including tickets, transportation deposits, and other tour expenses. In the event of tour cancellation by the Supplier (e.g., weather conditions), the Customer may choose rescheduling, an alternative tour, or a full refund.

Acceptance of Risk and Travel Insurance

The Customer acknowledges the inherent risks associated with travel activities and must obtain suitable travel insurance covering cancellation, medical expenses, personal injury, baggage loss, personal liability, and third-party liability. BookToursRomania.com is not responsible for expenses incurred due to non-compliance with visa, passport, immigration, health, or other requirements of visited or transited countries.

Waiver of Liability and Force Majeure

The Supplier is not liable for any loss, damage, or expenses arising from force majeure events, including war, civil unrest, natural disasters, transportation cancellations, etc. The total liability of BookToursRomania.com arising from this Agreement shall not exceed the total amount paid by the Customer.

Term of Agreement

This Agreement is valid from the Effective Date until the end of booked services unless terminated by either party. BookToursRomania.com reserves the right to revise these terms and conditions and will inform the Customer of any significant changes.

Accepted and acknowledged by an authorized representative of each party on (the “Effective Date”).