Terms and conditions

This Agreement is concluded between SC Brava Interteam Consulting SRL, hereinafter referred to as “BookToursRomania.com” or “Supplier,” located at Bucharest, 3-5 Poligrafiei Ave, 1st District, Romania 013704, and Mr./Mrs./Ms.____________________, residing at: ____________________, passport/ID number.____________________, telephone number: _________________, hereinafter referred to as “Customer.” This Agreement sets forth the terms and conditions between BookToursRomania.com (Supplier) and the individual (Customer) purchasing private guided tours and travel services.

1. Overview

By confirming a booking, the Customer agrees to be bound by the terms outlined herein. BookToursRomania.com, through its website, functions as a communication and payment interface, enabling Customers to access private tours and related travel services provided by the Supplier.

The Customer is solely responsible for ensuring that all personal details and booking information provided are complete and accurate. BookToursRomania.com is not liable for issues resulting from erroneous or incomplete information submitted during the reservation process.

2. Services Provided

BookToursRomania.com offers:

Predefined and customized tour packages across Romania,
Professional, licensed tour guides and drivers,
Full logistical coordination based on attraction schedules and local regulations.

While every effort will be made to accommodate special requests (e.g., preferred accommodations or vehicle features), fulfillment of such preferences is not guaranteed and is subject to availability.

Note: Temporary closures of visited sites due to maintenance, private events, or other unforeseen circumstances do not constitute grounds for refunds.

3. Custom Tour Request Procedure

Custom tour inquiries can be submitted via:

Phone: +40 727 032 945
Email: office@booktoursromania.com
Website contact form
“Send Inquiry” button on individual tour pages

The Supplier will respond within two (2) business days with a proposed itinerary and quotation for review and approval.

4. Online Booking Process

BookToursRomania.com uses the WeTravel platform for all secure online bookings and payments. By proceeding with an online booking, the Customer agrees to the following:

4.1 Pre-Booking Communication

We strongly recommend that Customers contact us before booking to confirm availability, especially for travel during weekends, holidays, or peak seasons.

In the unlikely event a confirmed booking cannot be honored due to availability, the Supplier will notify the Customer within 48 hours and issue a full refund to the original payment method.

4.2 Reservation & Tour Selection

Bookings are made via a dedicated WeTravel page outlining tour details, pricing, and inclusions. The Customer is responsible for reviewing this information before finalizing the reservation.

4.3 Participant Information

The Customer must provide complete and accurate traveler information. The Supplier reserves the right to decline or amend bookings containing incomplete or inaccurate data.

4.4 Deposit & Payment

A deposit (typically €100 per person unless otherwise stated) is required to confirm a reservation.
The remaining balance must be paid no later than 20 calendar days prior to the scheduled tour start date.
Late payment may result in cancellation without refund.

4.5 Accepted Payment Methods

Payments are accepted via credit/debit card or bank transfer through WeTravel’s secure platform.

Customers are advised to select the booking currency that matches their card/account currency to avoid bank fees or exchange rate discrepancies.

4.6 Confirmation of Booking

An automated booking confirmation email will be issued upon successful payment. BookToursRomania.com will follow up within 48 hours to confirm itinerary details and additional arrangements.

4.7 Late Bookings

Bookings made within 20 days of the tour start date require full upfront payment and are subject to availability.

4.8 Binding Agreement

Submitting a booking via WeTravel constitutes a binding contract between the Customer and BookToursRomania.com under the laws of Romania.

5. Cancellation & Refund Policy

All cancellations must be submitted in writing to office@booktoursromania.com. The effective date is when the cancellation request is received.

5.1 Cancellations by the Customer

14+ days before arrival: Full refund including deposit.
Less than 14 days before arrival: 20% of the total tour value will be withheld as a cancellation fee; the remaining 80% will be refunded.

Refunds will be processed via WeTravel. BookToursRomania.com is not responsible for:

Exchange rate fluctuations
Bank or card processing fees
Delays caused by third-party financial institutions

Any non-recoverable expenses incurred by the Supplier (e.g., hotel prepayments, ticket purchases) may be deducted from the refund.

5.2 Cancellations by the Supplier

Should the Supplier cancel a tour due to unforeseen circumstances:

The Customer will be notified promptly
A rescheduling option or alternative tour will be offered
If not accepted, a full refund of all payments will be issued

BookToursRomania.com is not liable for indirect losses such as airfare, visa fees, or travel insurance costs.

5.3 Force Majeure

BookToursRomania.com shall not be held liable for cancellations or delays caused by events beyond its control, including but not limited to: natural disasters, pandemics, government orders, strikes, or civil unrest. In such cases, every reasonable effort will be made to reschedule the tour or offer a credit.

5.4 Travel Insurance

It is the Customer’s sole responsibility to obtain travel insurance covering medical costs, cancellations, lost luggage, and personal liability. BookToursRomania.com assumes no responsibility for uninsured travel disruptions.

6. Term of Agreement

This Agreement remains valid from the date of acceptance until completion of the contracted travel services unless terminated earlier by either party. BookToursRomania.com reserves the right to amend these terms and will notify the Customer in writing of any substantial changes.

Acceptance

Accepted and acknowledged by both parties on the “Effective Date”:

Supplier:

SC Brava Interteam Consulting SRL

Signature:

Date:

Customer:

Name: